Parish Council - COVID-19 Support and Advice

Stay at home

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

Do not meet others, even friends or family.

You can spread the virus even if you don't have symptoms.

Local Support

There are two support groups for residents in Flax Bourton offering support to anyone who needs it. If you are self-isolating and need some support with anything such as collecting groceries and prescriptions, etc please contact:

Farleigh Green Support - Ben Buckle 07738881974
Flax Bourton Community Support - Katherine Falconer 07886 880371 & Kate Liddell 07769 946281

Employed by the West of England Rural Network (WERN) - a charitable organisation covering the old Avon area for the over 60s in need of help. Our Village Agent is Lyndsay Newman and she may be able to advise you or point you in the right direction - contact her on 07967 345 559.

If you require Medical Assistance - please call the NHS on 111 or to check if you have Covid-19 Symptoms - NHS Online.

Independent Mental Health Network - Helping you to take care of your wellbeing with links to local services covering North Somerset.

AGE UK SOMERSET - for local information and support
Local independent charity, Age UK Somerset, has a new telephone support service and dedicated website available for older residents, to help them through this difficult time.

Their support line number is 01823 345610. If you are at all lonely or isolated and feel a chat would help, you can call, leave a message with your name and number and someone in the team will call you back. You can also email

If you would like to be put through to the information and advice team, then call the same number and choose option 1. The charity offers free and confidential information and advice for older people, their families and carers. You can also email

Balls for Boredom
Age UK provide free wool for the over 60s but they've run out already and have a plea out to local wool shops for donations. More information about registering to receive wool, and donating can be found on their new website.

The CAB Website provides a wealth of information and help with paying bills, emails scams, family matters, etc.

Links to Accurate Sources of Information

Advice relating to Coronavirus can be found on the Government website here where there is also a link to Public Health England. Sign up to the Gov Covid19 Updates WhatsApp Group - 07860 06442. They also have a page dedicated to What You Need To Do.

The Government has also issued Guidance for employees, employers and businesses.

Food Parcels & the Priority Supermarket Shopping Service
Complete the form on the Government website or call 0800 0288327.

Advice on Local Services, such as Recycling Collections, etc.

Disposal of waste if you have or might have Coronavirus
Waste such as used tissues and disposable cleaning cloths can be stored securely with within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

Public Meetings Using Video Conferencing
NSC will be using video conferencing to hold all upcoming public meetings 'virtually' (Full Council, Executive; Planning and Regulatory Committee; Licensing Committee; and policy and scrutiny panels). Councillors will use Microsoft Teams to take part in the meetings and make decisions on agenda items as required and the meetings will be streamed live on the Council's YouTube Channel.

Five Ways to Wellbeing
NSC have issued a leaflet advising daily things to do to promoite our overall wellbeing while we live with the current restrictions - find it here

The Department for Environment, Food and Rural Affairs (DEFRA) has issued guidance for landowners and people using public rights of way for exercise. See press release for details.

AVON & SOMERSET POLICE Cyber Safety - Scams and Video Fraud
A video discussing the topic of Covid-19 scams and frauds that are being targeted at the vulnerable and elderly has been produced. This may help protect the many frightened and vulnerable elder citizens in our communities. The video can be seen here. Avon & Somerset Police request that we pass the link to anyone who would benefit, or watch and take notes to pass on to those residents nearby who don't have access to the internet.

TRAVEL WESTt - for information about local bus, rail and coach services

Updated: 19.05.20